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DJI Care Refresh

DJI Care Refresh

Gresco UAS
Modified on: Mon, 2 Jul, 2018 at 9:32 AM

Buy DJI Care Refresh    FAQ

Water Damage Coverage

It can be replaced if your aircraft is damaged by water during normal use.

Comprehensive Protection

For a small additional charge DJI Care Refresh offers up to two replacement units. The replacements will be in new or as-new condition in terms of performance and reliability.

Rapid Support

Get prioritized replacement units, greatly reducing the time it takes for you to get back in the air.

Free Shipping

If you are in the region where you purchased your DJI Care Refresh, all shipping costs will be covered by DJI.

VIP Phone Service

VIP support provided by DJI product experts is just a phone call away.

Scenarios:


Service Process:

Terms of Service:

Thank you for choosing DJI Care Refresh. By purchasing DJI Care Refresh, you acknowledge that you have read, understood, and agreed to these terms.DJI Care Refresh is created by SZ DJI Technology Co., Ltd. (hereinafter "we" or "DJI") to give you peace of mind. DJI agrees to provide replacement products for an additional fee if damage occurs accidentally under normal use to a covered aircraft, gimbal and camera within the period of validity. DJI has a relationship with an insurance company that covers the cost of these programs.

Ⅰ.Coverage

If damage occurs accidentally to your product under normal use, DJI Care Refresh offers up to two replacement units for a small additional charge each time the service is requested.
For the Mavic Pro and Spark, the aircraft, gimbal, camera, battery and propellers can be replaced.
For the Phantom 4 Pro, Phantom 4 Advanced, and Phantom 3 SE, the aircraft, gimbal, camera, and propellers can be replaced.
For the Inspire 2, the aircraft and propellers can be replaced.
For the Zenmuse X4S and X5S, the gimbal and camera can be replaced.

Ⅱ.Exclusions

DJI Care Refresh does not cover the following:
1) Lost or partially lost aircraft, gimbal or accessories.
2) Stolen, forgotten, or abandoned product.
3) Damage caused by flight under unsuitable conditions.
4) Remote controller, battery of Inspire 2, Phantom 4 Pro and Phantom 4 Advanced, and modification accessories.
5) Deliberate losses.
6) Abrasions and shell damage that do not affect the performance of the product.
7) Direct or indirect losses caused by force majeure.
8) Replacement requests for damage incurred outside the period of validity.
9) Extra fees resulting from technical enhancements or performance improvements.
10) Damage resulting from modifications that are not in accordance with manual recommendations, or the use of incompatible batteries and charger.
11) Damage resulting from the use of third party accessories, batteries or software.

Ⅲ.Replacement Service

DJI Care Refresh includes two replacements. If you claim for replacement of your product twice, DJI shall be considered to have fully executed the DJI Care Refresh service. The DJI Care Refresh service will then be terminated.
After replacement, the original product becomes DJI’s property and the replacement product is your property, with coverage effective for the remaining period of the Plan.

Ⅳ.Period of Validity of DJI Care Refresh

DJI Care Refresh is valid for 12 months. If you purchase a product with DJI Care Refresh on the official DJI website, it shall take effect on the third day after the date of shipment. If you buy DJI Care Refresh separately on the official DJI website or via other channels, it shall be effective from the date on the service agreement.

Ⅴ.Replacement Process

1)If damage to your DJI product occurs and you are within DJI Care Refresh coverage, contact DJI Support via http://www.dji.com/support, TEL and ONLINE SUPPORT are preferred.
2)Send your product (including the aircraft, gimbal, propellers and battery) based on the DJI Care Refresh warranty plan you have purchased to a DJI designated repair center under the instruction of DJI Support.
If you purchase DJI Care Refresh (Inspire 2), send the aircraft and propellers.
If you purchase DJI Care Refresh (X4S/X5S), send X4S or X5S gimbal.
If you purchase DJI Care Refresh (Phantom 4 Pro, Phantom 4 Advanced and Phantom 3 SE), send the aircraft, gimbal, camera, and propellers.
If you purchase DJI Care Refresh (Mavic Pro/Spark), send the aircraft, gimbal, camera and propellers. In order to shorten logistics time, please do not send back the battery if it works well.
If you do not send the required part(s), DJI may require you to send it (them) again or decline your replacement request.
3)DJI will send you the quotation of repair fees after it determines that the product is covered under DJI Care Refresh, you will receive the quotation of charge for the replacement service. After your payment has been confirmed, the replaced product will be shipped to you. Or you can choose to pay the cost of repair to repair your product.

Ⅵ.Termination of DJI Care Refresh

DJI Care Refresh will be terminated without notice in the following situations:
1) The service has expired.
2) Your DJI product was repaired by a non-official DJI repair center.
3) DJI Care Refresh includes two replacements. If you claim for replacement of your product twice, DJI shall be considered to have fully executed the DJI Care Refresh service. The DJI Care Refresh service will then be terminated.
4) If the customer is found to have broken a DJI Care Refresh covered product on purpose, the service will be terminated automatically, and DJI will not offer a refund. If a customer is found to be causing accidents for financial gain, DJI reserves the right to take legal action.

Ⅶ.Replacement Fee

There are no hidden charges for the replacement service. After you choose DJI Care Refresh, you will receive prioritized service. The cost of two way postage for customers within DJI Care Refresh service areas will be covered by DJI. In other areas, these costs and any associated customer’s duties are at the customer's expense. In all areas the custom fees are at the customer's expense. Each time the replacement service is requested, subject to your purchase region.
In NA region (US & Canada):
For DJI Care Refresh (Spark), the first time replacement fee is $49, the second time replacement fee is $69.
For DJI Care Refresh (Mavic Pro), the first time replacement fee is $79, the second time replacement fee is $129.
For DJI Care Refresh (Inspire 2), the first time replacement fee is $209, the second time replacement fee is $329.
For DJI Care Refresh (X4S), the first time replacement fee is $49, the second time replacement fee is $69.
For DJI Care Refresh (X5S), the first time replacement fee is $149, the second time replacement fee is $219.
For DJI Care Refresh (Phantom 4 Pro), the first time replacement fee is $99, the second time replacement fee is $149.
For DJI Care Refresh (Phantom 4 Advanced), the first time replacement fee is $99, the second time replacement fee is $139.
For DJI Care Refresh (Phantom 3 SE), the first time replacement fee is $69, the second time replacement fee is $79.

Ⅷ.Return and Transfer of DJI Care Refresh

1) DJI Care Refresh can be cancelled upon return of the product purchased, according to DJI refund policies.
2) DJI Care Refresh cannot be cancelled without returning the product purchased.
3) DJI Care Refresh cannot be transferred after purchase.

Ⅸ.Personal Information

You agree to provide DJI with your personal information, including but not limited to your name, email address, address, phone number, fax number and identity number for us to provide you with a better service. By applying for DJI Care Refresh, you acknowledge that you have read, understood and agreed the Privacy Policy as shown at http://www.dji.com/policy.
Please do NOT send SD cards to DJI. DJI shall not be responsible for any damage or loss to the data or personal information stored or saved in your product.





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